Over the last few years, there have been a number of changes at Disney parks. The discontinuation of Disney World and Disneyland's FastPass programs is one of the most significant. While Genie Plus, its replacement, has received some criticism from fans, the company's CEO, Bob Chapek, feels it still has a lot of benefits.

“Well, our goal is to improve the guest experience, while at the same time being able to yield that in ways that we haven't done before. And again, the shutdown enabled us a chance to sort of reengineer things and build the systems necessary to do that. The backbone of the whole thing though is our reservation system because it gives us the ability now to really on a real-time basis, direct people, ensure that we have the right mix of guests in the park and control the demand in ways that frankly we've never been able to do that then enables all the consumer interfaces that we've recently put in place, things like Genie either the free part of Genie, the complementary, if you will, part of Genie that's going to improve everyone's visit to our parks and ensure that they minimize wait times and maximize the fun, if you will.”